Fraud Alert Incident: 170625-000033

OK many thanks.

In a message dated 26/06/2017 09:17:00 GMT Daylight Time, talktalk_support@mailgb.custhelp.com writes:

TalkTalk
Thanks for contacting TalkTalk
Subject: Fraud Alert

Question Reference #: 170625-000033

Date Created: 25/06/2017 09.45 AM

Response By Email (Lashe Loots) (26/06/2017 09.16 AM)
Dear Myron Evans,

Thank you for contacting TalkTalk regarding the scam call that you have received.

Please accept my sincere apologies for any inconvenience this may have caused you, I will do my level best to assist you with this.

This is not the kind of experience we want you to have with TalkTalk, and we will do all we can to put things right for you.

Every year countless people are targeted by phone scammers and criminal organizations. Sadly this is a growing problem across all sectors. Unfortunately TalkTalk and other telecommunications companies are not immune. With scams of all kinds on the rise, it is so important for us all to remain aware and alert, especially when asked for personal banking details or to remote access your computer. We continually improve the advice we offer customers about how they can protect themselves from criminal phone scammers, as well as other fraud such as phishing emails. If you are in any doubt about the legitimacy of a caller, please hang up and go to our website to get our correct contact details.

TalkTalk is the only provider who offers all its privacy features for free so that customers can help avoid unwanted and scam calls. To know more details about our privacy features, please go through the below link:
http://help2.talktalk.co.uk/how-much-are-calling-features

• TalkTalk will NEVER call customers and use an account number to identify you or prove that the call is genuine.

• TalkTalk will NEVER call customers and ask them to provide bank details unless we have already had specific permission from you to do so.

• TalkTalk will NEVER call you and ask you to download software onto your computer, unless you have previously contacted TalkTalk, discussed and agreed a call back for this to take place.

• TalkTalk will NEVER send you emails asking you to provide your full password. We will only ever ask two digits from it to protect your security.

We would like to reassure you that we take the security of your data very seriously. We constantly review and update our systems to make sure they are as secure as possible and we’re taking all the necessary steps. At the same time, our priority continues to be explaining the steps you should take to protect yourselves. We have emailed customers and continue to use the media and other channels to update you as the situation develops.

I am happy to confirm that we are working as hard to block scam numbers and websites on our network.

Please provide us the below details if you are receiving scam calls from other numbers:
1) Numbers of the Scam/Nuisance Callers.
2) Date of Call
3) Approximate time of call
4) Was a website address provided by the scam caller? If yes, provide us the URL of the website.
5) Did the caller say they were calling from TalkTalk? If yes, provide us what details (like name, address, recent account activity etc.) they have.
6) Additional information (if any).

Once we receive your request, we will start our investigations.

Once again please accept my sincere apologies for any inconvenience this may have caused you.

I hope I have explained things clearly for you here. If you have questions about anything else, feel free to get back to us.

You can also find lots of helpful information and advice relating to your bills and payments on your My Account at https://myaccount.talktalk.co.uk

Kind regards,

Lashe Loots
TalkTalk Customer Relations.
Customer By CSS Email (Myron Evans) (25/06/2017 09.45 AM)
I suspect that they were actually Talk Talk talk centre employees who
decided to try some fraud. This is because the background noise sounded like a
call centre, the language was Hindi I think. They try to defraud a Talk
Talk user out of thousands of pounds via a false loan.

Fraud Alert

Thanks for the warning. The scams get ever more elaborate.

Sent from my Samsung device

Fraud Alert

Baroness Dido Harding has left Talk Talk, but she was very helpful to me
as Chief Executive. She was the only CEO who ever answered my e mail. I
uncovered a new fraud scheme today with the help of Lloyds Bank. So readers
should be aware of it. They are phoned up by fraudsters situated probably in
India, they are well organized and they can be heard talking in the
background in there own language. There are many of them all in one room. They try
to tell you that your router has been hit by a lot of malware, and offer a
new modem with compensation. At first it is £200, then they say that they
have deposited £7,500 by mistake into your account, and will be sacked if
you do not return it immediately. They try to install teamviewer on your
computer. Lloyds Bank fraud department caught them and locked up my account. I
never use teamviewer if I can help it. They had fraudulently applied for a
loan and deposited it in my account. Lloyds will remove the loan and put in
a fraud report. I am hereby reporting this fraud to the South Wales
police. The bank changed the login details. This is an elaborate fraud, they
bombard you with calls purportedly coming from Talk Talk or some other company.
They make the money by initiating a fradulent loan application, and by
pretending that it was a mistake. Then they ask for the fraudulent loan to be
paid back immediately, even though it is a weekend. The bank cut them off,
so the scheme is well known to Lloyds Bank. Google “Talk Talk scam” to find
that the scam is already well known. They say that your router has been
infected with 10,000 malware items and so on. They probably set this up in a
fraudulent way. I ran a malware and virus scam and found that the computer
is clean. It is protected by two anti virus programs and a firewall, and
also an anti malware program. I never apply for a loan.

Your TalkTalk Team
The TalkTalk standard, for everyone
All our customers also get the following suite of benefits with every package
• Totally unlimited broadband
• Free calls to other TalkTalk homes
• Access to the TalkTalk TV Store
• HomeSafe and SuperSafe

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