Fraud Alert Incident: 170624-000255

OK, will provide these details in confidence.

In a message dated 26/06/2017 09:17:26 GMT Daylight Time, talktalk_support@mailgb.custhelp.com writes:

TalkTalk
Thanks for contacting TalkTalk
Subject: Fraud Alert

Question Reference #: 170624-000255

Date Created: 24/06/2017 07.15 PM

Response By Email (Ayanda Mntambo) (26/06/2017 09.17 AM)
Dear Myron Evans,

Thank you for contacting TalkTalk regarding your fraud.

I know that recently we have not given you a very good experience of TalkTalk, I am sorry we have let our standards slip. We always try to learn from our mistakes and your feedback will help us to do this.

To ensure your account data is secure and protected, we require further information before we can reply in detail.

Please provide us with the following details:
– Your full name
– Your landline phone number or account number
– 3rd and 6th character of your password set up on your account

If you do not know the password on the account, please could we have any one of the following:

– The answer to your personal security question
– Account number (unless already provided)
– Last 4 digits of your bank account registered with TalkTalk

Sorry to hold things up – as soon as we have this important information from you we will start looking into your query.

If you have questions about anything else, feel free to get back to us.

You can also find lots of helpful information and advice relating to your account details on your My Account at https://myaccount.talktalk.co.uk

Kind regards,

Ayanda Mntambo
TalkTalk Customer Relations.
Customer By CSS Email (Myron Evans) (24/06/2017 07.15 PM)
Baroness Dido Harding has left Talk Talk, but she was very helpful to me
as Chief Executive. She was the only CEO who ever answered my e mail. I
uncovered a new fraud scheme today with the help of Lloyds Bank. So readers
should be aware of it. They are phoned up by fraudsters situated probably in
India, they are well organized and they can be heard talking in the
background in there own language. There are many of them all in one room. They try
to tell you that your router has been hit by a lot of malware, and offer a
new modem with compensation. At first it is £200, then they say that they
have deposited £7,500 by mistake into your account, and will be sacked if
you do not return it immediately. They try to install teamviewer on your
computer. Lloyds Bank fraud department caught them and locked up my account. I
never use teamviewer if I can help it. They had fraudulently applied for a
loan and deposited it in my account. Lloyds will remove the loan and put in
a fraud report. I am hereby reporting this fraud to the South Wales police.
The bank changed the login details. This is an elaborate fraud, they
bombard you with calls purportedly coming from Talk Talk or some other company.
They make the money by initiating a fradulent loan application, and by
pretending that it was a mistake. Then they ask for the fraudulent loan to be
paid back immediately, even though it is a weekend. The bank cut them off,
so the scheme is well known to Lloyds Bank. Google “Talk Talk scam” to find
that the scam is already well known. They say that your router has been
infected with 10,000 malware items and so on. They probably set this up in a
fraudulent way. I ran a malware and virus scam and found that the computer
is clean. It is protected by two anti virus programs and a firewall, and
also an anti malware program. I never apply for a loan.

Your TalkTalk Team
The TalkTalk standard, for everyone
All our customers also get the following suite of benefits with every package
• Totally unlimited broadband
• Free calls to other TalkTalk homes
• Access to the TalkTalk TV Store
• HomeSafe and SuperSafe

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