They arrived in time yesterday and we were all greatly impressed by the quality!
In a message dated 05/07/2012 14:28:19 GMT Daylight Time, firstname.lastname@example.org writes:
At least Parcelforce apologized !
From: email@example.com [mailto:firstname.lastname@example.org]
Sent: 05 July 2012 14:00
Subject: RE: RE: Contact Us Parcelforce Worldwide Parcelforce Worldwide
Dear Victor Riecansky
Thank you for your email.
Please accept my apologies for the non-delivery of your parcel on the due delivery date and any disappointment this has caused you.
I am sorry but there are no details to indicate why this occurred but I can assure you that whilst we do all we can to ensure parcels are delivered on time, there are occasionally circumstances beyond our control that prevent this from happening.
If the sender of the parcel wishes to pursue a claim they must complete and submit a Parcelforce Worldwide claims form.
This can be made over the internet by registering at this website https://claims.parcelforce.com. Please note: If you are already registered with www.parcelforce.com you will need to re-register to make a claim.
The sender can still claim using a paper claim form by downloading our claim form at www.parcelforce.com then printing off the claim form and return it to us at:
Parcelforce Worldwide Claims Centre
PO Box 491
Once again, please accept my apologies for any inconvenience this may have caused you.
If you require any further information or assistance, please reply to this email showing all conversations we have had on this enquiry.
Our hours of business are Mon to Fri: 8am to 5:30pm
Customer Service Email Team.
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Parcelforce Worldwide is a trading name of Royal Mail Group plc.
Registered in England and Wales. Registered number: 4138203. Registered office at 100 Victoria Embankment, London, EC4Y 0HQ.